/* ─── Asistente CrossBOX (FAQ bot) ─── */
.cb-home-v13 .cb-v13-bot {
  position: fixed;
  right: 18px;
  bottom: calc(18px + 58px + 12px);
  width: min(380px, calc(100vw - 24px));
  max-height: min(600px, calc(100vh - 130px));
  background: #141414;
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: 14px;
  display: flex;
  flex-direction: column;
  box-shadow: 0 18px 50px rgba(0, 0, 0, 0.65);
  overflow: hidden;
  z-index: 90;
}

.cb-home-v13 .cb-v13-bot.cb-v13-bot--hidden {
  display: none;
}

.cb-home-v13 .cb-v13-bot-head {
  background: #000;
  border-bottom: 2px solid var(--cb-rojo);
  padding: 13px 16px;
  display: flex;
  align-items: center;
  gap: 10px;
  flex-shrink: 0;
}

.cb-home-v13 .cb-v13-bot-dot {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: var(--cb-rojo);
  display: flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 34px;
}

.cb-home-v13 .cb-v13-bot-dot svg {
  width: 18px;
  height: 18px;
  fill: #fff;
}

.cb-home-v13 .cb-v13-bot-title {
  flex: 1;
  min-width: 0;
}

.cb-home-v13 .cb-v13-bot-title b {
  font-weight: 800;
  font-size: 15px;
  letter-spacing: 0.05em;
  display: block;
  text-transform: uppercase;
}

.cb-home-v13 .cb-v13-bot-title small {
  color: #9a9a9a;
  font-size: 11px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  font-weight: 300;
}

.cb-home-v13 .cb-v13-bot-head button {
  background: transparent;
  border: 1px solid rgba(255, 255, 255, 0.35);
  color: #fff;
  border-radius: 6px;
  padding: 4px 10px;
  font-size: 13px;
  cursor: pointer;
  font-family: inherit;
  flex-shrink: 0;
}

.cb-home-v13 .cb-v13-bot-body {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  overflow-anchor: none;
  padding: 16px 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background: #141414;
  -webkit-overflow-scrolling: touch;
}

.cb-home-v13 .cb-v13-bot-msg {
  max-width: 88%;
  padding: 10px 13px;
  border-radius: 12px;
  font-size: 14.5px;
  font-weight: 300;
  line-height: 1.5;
}

.cb-home-v13 .cb-v13-bot-msg.bot {
  background: #1d1d1d;
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-bottom-left-radius: 4px;
  align-self: flex-start;
}

.cb-home-v13 .cb-v13-bot-msg.user {
  background: var(--cb-rojo);
  color: #fff;
  font-weight: 400;
  border-bottom-right-radius: 4px;
  align-self: flex-end;
}

.cb-home-v13 .cb-v13-bot-msg.bot b {
  font-weight: 600;
}

.cb-home-v13 .cb-v13-bot-msg.bot .ruta {
  color: var(--cb-rojo);
  font-weight: 600;
}

.cb-home-v13 .cb-v13-bot-grupo {
  align-self: stretch;
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-top: 2px;
}

.cb-home-v13 .cb-v13-bot-grupo .cb-v13-bot-cat {
  font-size: 10.5px;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: #9a9a9a;
  margin: 6px 2px 0;
}

.cb-home-v13 .cb-v13-bot-chip {
  background: transparent;
  border: 1px solid rgba(255, 255, 255, 0.28);
  color: #fff;
  border-radius: 9px;
  padding: 9px 12px;
  font-size: 13.5px;
  font-family: inherit;
  font-weight: 400;
  text-align: left;
  cursor: pointer;
  transition: border-color 0.15s, background 0.15s;
}

.cb-home-v13 .cb-v13-bot-chip:hover {
  border-color: var(--cb-rojo);
  background: rgba(214, 0, 0, 0.08);
}

.cb-home-v13 .cb-v13-bot-foot {
  border-top: 1px solid rgba(255, 255, 255, 0.14);
  background: #000;
  padding: 10px 14px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  flex-shrink: 0;
}

.cb-home-v13 .cb-v13-bot-foot span {
  font-size: 11.5px;
  color: #9a9a9a;
  font-weight: 300;
}

.cb-home-v13 .cb-v13-bot-wa {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  background: #1fae4b;
  color: #fff !important;
  border-radius: 8px;
  padding: 8px 13px;
  font-size: 13px;
  font-weight: 500;
  text-decoration: none;
  letter-spacing: 0.03em;
  white-space: nowrap;
}

.cb-home-v13 .cb-v13-bot-wa-icon {
  width: 18px;
  height: 18px;
  flex-shrink: 0;
  fill: currentColor;
}

.cb-home-v13 .cb-v13-bot-wa:hover {
  background: #1a9d44;
}

/* FAB launcher — icono chat (reemplaza WhatsApp) */
.cb-home-v13 .cb-v13-fab .circ svg {
  width: 30px;
  height: 30px;
  fill: #fff;
}

.cb-home-v13.cb-v13-bot-open .cb-v13-fab .bub,
.cb-home-v13.cb-v13-fab-raised .cb-v13-fab .bub {
  display: none;
}

.cb-home-v13.cb-v13-bot-open .cb-v13-fabcta-wrap {
  opacity: 0;
  visibility: hidden;
  pointer-events: none;
}

@media (max-width: 767px) {
  .cb-home-v13 .cb-v13-bot {
    right: max(10px, env(safe-area-inset-right));
    bottom: calc(var(--cb-fab-bottom, 24px) + 58px + 12px);
    max-height: min(600px, calc(100vh - var(--cb-fab-bottom, 24px) - 80px - env(safe-area-inset-top, 0px)));
  }

  .cb-home-v13 .cb-v13-bot-foot {
    flex-wrap: wrap;
    justify-content: center;
    text-align: center;
  }

  .cb-home-v13 .cb-v13-bot-foot span {
    width: 100%;
  }
}